We provide customer support from email and facebook message.
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Just to remind all of our customers that if you have any question about your products, you can always send us email firstname.lastname@example.org, we reply all emails every day Monday to Friday. If you don't get our reply, you may email us again, since we are receiving so many emails (including many junk mail) everyday, and there is possibility that we missed your mail within the junk mail. So please don't hesitate to email us again. In some case, we did replied your message, and it could be in your junk box, please check your junk box as well for our reply.
Or you can message us from our facebook www.facebook.com/hinterfeld for customer support as well.
We offer parts purchase for many of the brand we carry, such as Nemolight, Chihiros Aquatic Studio, TRIPLEH, DICI. All replacement parts are able to arrange by contacting our customer support.
We strive to provide better buying experience for our customers. So please do not hesitate to contact us if you have any question about our products.