- Shipping & Returns
Shipping & Returns
- Generally, We ship worldwide.
- Free Shipping over certain purchase value (Except Hong Kong, China, Taiwan and Macao). Different countries has different required minimum purchase value to be qualified for free shipping. For example, USA region free shipping over USD50, Some EU countries free shipping over USD80. Actual shipping fee is shown in you cart when check out.
- We have stock for most items, and we provide 1 day handling for items in stock.
- When item is out of stock, we mostly can replenish the item within 1 week and then arrange shipment. If the out of stock item require more then 1 week lead time, we will inform buyer for the delay, and arrange other resolution with buyers.
- All aquarium supplies are checked before packaging, in order to assure the items are in good condition upon arrival.
- All items are ship by air mail, air parcel depending on size of the parcel.
- Buyers are responsible for import tax (if applicable). But normally you don't need to pay unless you are buying some expensive item. Therefore we have OZ warehouse, and UK warehouse to facilitate our shipment for these region.
- Delivery time for major countries, such as United States, United Kingdom, are normally about 2-3 weeks. Australia takes around 3-4 weeks. EU region vary between 2-4 weeks. Some countries such as Brazil and Russia may take up to 4 or even 6 weeks.
- For buyers from South Africa, we highly recommend buyers from South Africa to use Arames (https://www.aramex.com/) to forward your purchase from Hong Kong to South Africa. Please call their South Africa office 2711 457 3000 to register with them, and you will have a specific account number. And you normally can receive the parcel in about two weeks after they received the parcel from us.
- Shipping time may take longer during peak season like Chinese New Year, Easter Christmas and especially Christmas etc.
- Please note shipping time is a reference from the previous experience. It is not a guarantee time frame. Since we do not have control on post office operation.
- Please ensure your shipping address is correct in the order, so that it will reduce your waiting time for the parcel.
- 100% Satisfaction Guarantee
- We offer 30 days money back guarantee. As long as you return the item to us (postage at buyer's cost) with no scratch and damage, we will refund your money.
- Free return for any quality issues with our items! If you receive a defective item, we are responsible on the postage upon our request to return the item.