Additional Information

Additional Information

Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
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Hinterfeld -Professional Aquarium supplier

Shipping & Returns

Shipping

  • Generally, We ship worldwide.  
  • Free Shipping. (Except Hong Kong, China, Taiwan and Macao).
  • 1 day handling.  All orders before 10am (HK Time) Mon-Fri would send out the same day.
  • All items are checked before packaging, in order to assure the items are in good condition upon arrival.
  • All items are ship by air mail, air parcel depending on size of the parcel.
  • Buyers are responsible for import tax (if applicable). But normally you don't need to pay unless you are buying some expensive item. Therefore we have OZ warehouse, and UK warehouse to facilitate our shipment for these region.
  • Delivery time for major countries, such as United States, United Kingdom, Australia, are normally about 1-2 weeks.  EU region vary between 1-3 weeks. Some developing countries may take up to 4 or even 6 weeks.
  • Shipping time may take longer during peak season like Chinese New Year, Easter Christmas etc.
  • Please ensure your shipping address is correct in the order, so that it will reduce your waiting time for the parcel.

Returns

  • 100% Satisfaction Guarantee
  • We offer 30 days money back guarantee.  As long as you return the item to us (postage at buyer's cost) with no scratch and damage, we will refund your money. 
  • Free return for any quality issues with our items! If you receive a defective item, we are responsible on the postage upon our request to return the item.